How do I register my MRCOOL® product?
MRCOOL® products may require product registration to receive applicable warranty coverage. After receiving your system, follow the registration instructions provided by MRCOOL® and retain your purchase information, model number, and serial number.
Register your product with MRCOOL®
How long is the MRCOOL® warranty?
Warranty coverage varies by product and may depend on registration, installation, and other requirements. Please refer to the warranty documentation included with your product and MRCOOL®'s current warranty terms for the coverage applicable to your specific system.
Who handles warranty claims?
Manufacturer warranty coverage is provided and administered by MRCOOL®. Shop Mini Split AC can assist customers with order and purchase information when needed, but warranty claims, coverage determinations, replacement parts, and warranty service are subject to MRCOOL®'s policies and approval.
Can I install a MRCOOL® DIY system myself?
MRCOOL® DIY systems are designed specifically for DIY installation and feature pre-charged line sets and Quick Connect® fittings. Customers should always follow the installation manual, local codes, permitting requirements, and applicable MRCOOL® warranty requirements.
What if my order arrives damaged?
Inspect your shipment as soon as it arrives. If you notice visible shipping damage, document the damage with photos and contact Shop Mini Split AC as soon as possible at support@shopminisplitac.com. Please include your order number and photos of the damage so we can assist you.
How long does shipping take?
Shipping times vary depending on product availability, destination, and carrier conditions. Tracking information will be provided when available. Please contact us if you have questions about the status of your order.
How do I know which size system I need?
The appropriate system size depends on factors including square footage, climate, insulation, ceiling height, windows, and other characteristics of the space. Customers should verify their sizing requirements before ordering.
Can I return my system?
Returns are subject to our Returns & Refunds Policy. Please review that policy before purchasing and contact us before attempting to return a product.