Refund policy

Returns & Refunds Policy

We want you to be happy with your MRCOOL® purchase. Please review the terms below before placing your order.

Order Cancellations

Orders cannot be canceled once they have shipped. If you need to cancel before shipment, contact us in writing as soon as possible at Support@ShopMiniSplitAC.com. Cancellation requests are reviewed on a case-by-case basis and are not guaranteed.

Damaged Shipments

Please inspect your shipment carefully at the time of delivery. Any damage must be noted with the carrier at the time of delivery to be eligible for a damage claim. We are unable to file or guarantee compensation for damage that is not noted at the time of delivery, as this is a requirement of our manufacturer and shipping carrier.

Returns

Undamaged, unopened product may be returned within 30 days of the sale date. All returns are subject to a 15% restocking fee. To initiate a return, contact us at Support@ShopMiniSplitAC.com with your order number and reason for return. We'll provide instructions once your return is approved.

Product that has already been installed or accepted by the end user cannot be automatically returned. Please contact us first to discuss your situation.

Refused Shipments

If a shipment is refused at delivery, the customer is responsible for return freight costs, and a 15% restocking fee will apply.

Shipping Timelines

Orders ship directly from the manufacturer's warehouse. Please allow up to 2 weeks for delivery. Expedited shipping is not available at this time.

Questions?

Contact us at Support@ShopMiniSplitAC.com and we'll be glad to help.