Shipping Policy
Shop Mini Split AC works directly with our supplier to have MRCOOL® products shipped to customers.
Free Shipping
Free standard shipping is available on qualifying MRCOOL® DIY mini split systems within our supported shipping area. Any shipping charges that apply to other products will be displayed at checkout before your order is placed.
Order Processing & Delivery
Orders are submitted for fulfillment after payment has been successfully processed. Products ship directly from the supplier's warehouse to the shipping address provided during checkout.
Shipping and delivery times vary based on product availability, destination, warehouse processing, and carrier conditions. Please allow up to approximately 2 weeks for delivery. Delivery estimates are not guaranteed.
Expedited shipping is not available at this time.
Tracking Information
Tracking or freight information will be provided when it becomes available. Customers will receive shipping information using the contact information provided with their order.
Shipping Address & Phone Number
Customers are responsible for providing a complete and accurate shipping address and contact phone number at checkout. A valid phone number is required for shipment and may be used by the carrier to coordinate delivery.
Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.
Freight & Large Item Deliveries
Some MRCOOL® systems may ship by freight carrier due to their size and weight. Carrier procedures and delivery requirements may vary by shipment. Please monitor your email and phone for shipping or delivery communications.
Damaged Shipments
Please inspect your shipment carefully at the time of delivery. Visible damage should be documented and noted with the carrier at the time of delivery. Take photographs of the packaging and product when possible.
If your shipment arrives damaged, contact support@shopminisplitac.com as soon as possible with your order number, photographs, and details of the damage.
Refused Shipments
Customers should not refuse a shipment unless instructed to do so or circumstances require it. Refused shipments may be subject to return freight charges and the applicable restocking fee as described in our Returns & Refunds Policy.
Questions About Your Shipment?
Contact us at support@shopminisplitac.com with your order number and we'll be happy to assist you.